Privacy Policy
1. Introduction
Finnovate Ltd. ("Finnovate," "we," "us," or "our") is committed to protecting the privacy and confidentiality of personal data entrusted to us. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit www.finnovate.kz or engage our services.
Finnovate Ltd. (BIN 210340900179) is registered with the Astana International Financial Centre (AIFC) and operates under AFSA licence AFSA-O-LA-2024-0021.
2. Information We Collect
- Contact Information — name, email address, company name, phone number provided through our inquiry forms.
- Communications — content of messages sent to us via email or our website forms.
- Technical Information — IP address, browser type, device information, and pages visited.
- Cookies — small data files stored on your device to improve your browsing experience.
3. How We Use Your Information
- To respond to your inquiries and provide requested information
- To deliver consulting services under engagement letters
- To comply with AFSA regulations and legal obligations
- To improve our website and user experience
- To send relevant communications where you have consented
4. Legal Basis for Processing
- Your consent (e.g., when you submit an inquiry form)
- Contractual necessity (for engaged clients)
- Legitimate interests (analytics, website improvement)
- Legal obligations (AFSA compliance, AML/CFT requirements)
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined above, or as required by applicable law. Client engagement records are retained for a minimum of seven (7) years in accordance with AIFC and AFSA requirements.
6. International Data Transfers
Where personal data is transferred outside the AIFC or Kazakhstan, we ensure appropriate safeguards are in place in accordance with applicable data protection standards.
7. Your Rights
Subject to applicable law, you have the right to:
- Access personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal data (subject to retention requirements)
- Object to processing
- Lodge a complaint with AFSA or relevant regulator
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee absolute security.
9. Cookies
Our website uses functional cookies for essential operation and analytics cookies to understand visitor behaviour. You may disable cookies in your browser settings, though this may affect site functionality.
10. Contact Us
For privacy queries or to exercise your rights, contact our Data Protection Officer at aifc@finnovate.kz or write to us at BC Talan Towers, Dostyk 16, Astana, Kazakhstan.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated where required by law.